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How do I return or exchange an item?

We are happy to offer free online returns for orders placed on within 45 days of purchase. You may return your PUMA products* in their original, unused condition for a full refund.
*Excludes gift cards, bodywear and customized products.

Certain product launches and exclusives have a shorter window for returns and exchanges. This includes but is not limited to PUMA x LAMELO BALL and FENTY x PUMA Shoes which must be returned / exchanged within 15 days.

To get started with your return and print your pre-paid shipping label, login to your My Account or enter your order number, email address and billing zip code here. To see if you qualify for free returns and for step-by-step instructions, visit our Returns & Exchanges page.

At this time, we do not offer direct exchanges. To exchange an item, you must return the original item and place a new order. Visit our Returns & Exchanges page for more information and assistance.

What is the 30 Day Test Run?

Try our running shoes for 30 days and if they’re not a good fit, send them back hassle-free.

This includes Deviate NITRO™, Velocity NITRO™, Electrify NITRO™, Liberate NITRO™, Magnify NITRO™, Run XX NITRO™ and ForeverRun NITRO™ sneakers.

Need assistance?

Phone Number:

1-888-565-PUMA (7862)7AM – MIDNIGHT ET, 7 DAYS A WEEK