Skip to content

How do I return or exchange an item?

We are happy to offer free online returns for orders placed on puma.com within 45 days of purchase. You may return your PUMA products* in their original, unused condition for a full refund.
*Excludes gift cards, bodywear and customized products.
*Certain product launches and puma.com exclusives have a shorter window for returns and exchanges. MB.01 Basketball Shoes must be returned/exchanged within 15 days.

To get started with your return and print your pre-paid shipping label, login to your My Account or enter your order number, email address and billing zip code here. To see if you qualify for free returns and for step-by-step instructions, visit our Returns & Exchanges page.

At this time, we do not offer direct exchanges. To exchange an item, you must return the original item and place a new order. Visit our Returns & Exchanges page for more information and assistance.