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How do I return or exchange an item?

At this time, we do not offer direct exchanges. To exchange an item, you must return the original item and place a new order. Visit our Returns & Exchanges page for more information and assistance.

Certain product launches and exclusives have a shorter window for returns and exchanges. This includes but is not limited to PUMA x LAMELO BALL and FENTY x PUMA Shoes which must be returned / exchanged within 15 days.

To get started with your return and print your pre-paid shipping label, click here and enter your order number and email address. From there, you will see if you qualify for free returns and find step-by-step instructions to initiate.

What is the 30 Day Test Run?

Try our running shoes for 30 days and if they’re not a good fit, send them back hassle-free.

This includes Deviate NITRO™, Velocity NITRO™, Electrify NITRO™, Liberate NITRO™, Magnify NITRO™, Run XX NITRO™ and ForeverRun NITRO™ sneakers.

Need assistance?

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1-888-565-PUMA (7862)7AM – MIDNIGHT ET, 7 DAYS A WEEK

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