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How do I return or exchange an item?

To make your holiday shopping easier, we're extending our return window. Orders placed on between November 1st, 2023 and December 25th, 2023 may be returned in their original, unused condition as late as February 8th, 2024. Orders placed after December 25th, 2023 will follow our normal return timeframe of 45 days after purchase. To initiate your FREE return, click here.

*Excludes gift cards, bodywear, face masks and customized products.

Certain product launches and exclusives have a shorter window for returns and exchanges. This includes but is not limited to PUMA x LAMELO BALL and FENTY x PUMA Shoes which must be returned / exchanged within 15 days.

To get started with your return and print your pre-paid shipping label, click here and enter your order number and email address. From there, you will see if you qualify for free returns and find step-by-step instructions to initiate.

At this time, we do not offer direct exchanges. To exchange an item, you must return the original item and place a new order. Visit our Returns & Exchanges page for more information and assistance.

What is the 30 Day Test Run?

Try our running shoes for 30 days and if they’re not a good fit, send them back hassle-free.

This includes Deviate NITRO™, Velocity NITRO™, Electrify NITRO™, Liberate NITRO™, Magnify NITRO™, Run XX NITRO™ and ForeverRun NITRO™ sneakers.

Need assistance?

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1-888-565-PUMA (7862)7AM – MIDNIGHT ET, 7 DAYS A WEEK

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