We are pleased to offer free standard shipping on all orders. Your discount will be automatically applied at checkout. Orders placed within the US generally take 5-7 business days to ship.
Visit our Shipping & Delivery page for more information.
We accept the following methods of payment:
PUMA Gift Card
Please ensure that your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate. Your card is not charged until the order ships.
Please see our Gift Card FAQs for more details.
Go to My Account and enter your username and password.
PUMA.com is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you're not happy for any reason, we will gladly accept your return within 45 days of your order date. In order to make your return simple and inexpensive, it’s on the house and we’re picking up the tab! To initiate your FREE return please click MY ACCOUNT for registered users, otherwise click HERE (You’ll just need your Order Number, which you’ll find on your order & shipping confirmation emails from our customer service team. (It looks a little something like this: 00190-US12345678.) Having trouble? No worries, call customer service at 1-888-565-7862; 7am ET - MIDNIGHT ET, 7 days a week.
For your convenience, you will be able to print a pre-paid shipping label for returns from the continental U.S., Alaska and Hawaii. You may return any PUMA products in their original, unused condition for a full refund of the merchandise value. Please see our Return Policy for additional information regarding returns and exchanges.Exchanges:
Yes, most PUMA.com products have an order quantity limit of 6. Some select styles will have a quantity limit of 2. PUMA reserves the right to lower the order quantity limit based on item availability, which will be specified on the Product Page at the time of launch.
If you have received a damaged item or believe an item is defective please contact Customer Service at 1-888-565-7862 or via firstname.lastname@example.org
Due to our fast shipping process, it is not possible to change or cancel an order once it has been placed. You will need to return the original package to obtain a refund and/or place an order for the new product. Please see our Return Policy for additional information.
Yes, but not through this web site. Please visit instead our Canadian online shop at ca.puma.com.
This web site accepts orders to be shipped to the following geographies outside the United States: APO/FPO addresses, American Samoa, Guam, the Marshall Islands, the Federated States of Micronesia, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Orders to these locations are not eligible for expedited shipping and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to PUMA, if necessary.
Yes, we ship to APO/FPO addresses. Orders to such addresses are not eligible for expedited shipping, and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to PUMA, if necessary.
Yes, we are able to ship to P.O. boxes via Standard shipping only. Orders to such addresses are not eligible for expedited shipping.
You may reach our customer service several ways:
Live Chat Hours: 7AM – MIDNIGHT ET, 7 days a week. Click here to chat.
Toll-Free Number: 1-888-565 PUMA (7862), 7 AM – MIDNIGHT ET, 7 days a week.
We charge sales and use tax according to Federal, State and Local government guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction.
Note that the taxes presented at time of order submission are only an estimate, and may not take into account applicable exemptions and tax holidays. Final calculation of applicable taxes will be performed when the order ships and your credit card is charged.
To redeem a promotion or coupon code, enter the code in the appropriate field on the Shopping Bag page. Be sure to enter the code with the exact spelling and capitalization as shown. You must click "redeem" in order for the discount to be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages. If the code is invalid, expired or you have not placed the correct products in the shopping bag, a discount will not be applied.
Please also refer to our detailed Terms and Conditions regarding use of this site.
U.S. College and University students may qualify for a discount at PUMA.com, subject to verification by UNiDAYS. To see if you qualify, click here. Validation takes only a few seconds. You must first register with UNiDAYS, and then enter your UNiDAYS email and password on the Student Program section . Once you are verified, your unique PUMA.com code will be generated. Simply enter this code in the coupon code section upon check out.
Please see our Gift Card FAQs.
You can search for your nearest PUMA Store via our online Store Directory.
At this time, PUMA offers a limited number of soccer jerseys with the ability to customize a player name and number or personalize your own name and number.
Please pay close attention to the care instructions provided with each article of PUMA clothing. Many of our products should not be put in a dryer, for example, to prevent shrinkage. In general, wash and iron your PUMA clothing turned inside out to protect the printed graphics and embroidery from damage.
Our high-performance shoes require little maintenance because they're tough and durable. By following these simple directions, you'll enjoy your PUMA shoes even longer: