Messaging Services Terms
These messaging terms and conditions apply to (a) our text messaging programs, including if you send us a text message, consent to receive informational messages or subscribe to repeat automated promotional and personalized marketing text (e.g. SMS and MMS) messages from PUMA; (b) our e-mail messaging; (c) in-app push notifications; and (d) our other communications Services, including call centers, live or virtual chat and in-store customer services kiosks (collectively “messaging services”).
By using our messaging services, you affirm that you are at least 18 years of age and agree to all of the Terms, including the dispute resolution and arbitration provision (Section 21(Opens in new window)), class action waiver (Section 1(Opens in new window)), and limitation of our liability (Section 20(Opens in new window)) and acknowledge and accept our data practices as set forth in our Privacy Policy(Opens in new window) and any additional applicable notices provided.
Texts:
We may send you recurring automated promotional and personalized marketing text messages, including those generated by AI, using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing and promotional text messages is not a condition of any purchase and no purchase is necessary. Message & data rates may apply. Message frequency will vary. We reserve the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. We also reserve the right to change the short code or phone number from which messages are sent and we will notify you when we do so.
Not all mobile devices, handsets or carriers may be supported and our messages may not be deliverable in all areas or to all mobile network operators or mobile virtual network operators. We and our service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.
You agree to receive messages throughout the day, based on the area code of your phone number and/or the presence of your telephone number on any state or federal Do Not Call list/registry.
No mobile information will be shared with third parties for their marketing or promotional purposes, but mobile information will be shared with third parties, including Attentive Mobile Inc., to effectuate the program (e.g., vendors and telecommunication providers).
Cancellation:
Text the keyword STOP to our shortcode to opt out of receiving our text messages. After texting STOP to our shortcode you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command. If you cannot unsubscribe by using the STOP keyword command, you may contact us as outlined in Section 28 of these Terms. If you unsubscribe from one of our text message programs, you may continue to receive text messages from us through any other programs you have joined until you separately unsubscribe from those programs.
Help:
Text the keyword HELP to our shortcode to return customer care contact information for messaging support.
Emails:
We may send you marketing emails. You may cancel or modify email marketing communications you may receive from us by following the instructions contained within our promotional emails. This will not affect subsequent subscriptions. If your opt-out is limited to certain types of emails your opt-out will be limited to those types of emails only. Please note that we reserve the right to send you certain communications relating to your Account or use of the Services, such as administrative and service announcements, and these transactional account messages may be unaffected if you choose to opt-out from receiving our marketing communications.
Record keeping and use:
You acknowledge and accept that when you communicate with us via the Services, whether by text, e-mail, or our customer service phone services, in-store kiosks (e.g., our AI concierge named Dylan) or live chat or virtual chat bots, we and our third party vendors may record and/or transcribe the communications and/or your Services activities, including through the use of AI and other technologies, for our and their operational purposes (which may include improving products and services and training AI).For more information on our data practices see our Privacy Policy(Opens in new window).