Your Order

Customer Service

Your Order



Congratulations! Your goods are on the way. Now what?

Keep an eye out for your Order Confirmation email. This will be sent to your inbox as soon as you place your order. Once your order is processed, you will receive an email that our warehouse has received your order and it is ready to be shipped.


Track my Order

Looking for an update on your order? Select one of the two options below to track your order.

Quick & Easy:

1. Click here to check your order or navigate there by selecting ‘My Account’ in the top right corner of your page.
2. Under Check Order/ Initiate Return, enter your order number, the email associated with your order and your billing zip code.
3. Here you will find the status of your order under Order Status Information and tracking info for each item when available under Tracking.

Visual Experience

1. Navigate to Visual Experience.
2. Select Order Status.
3. Look up your order by entering your order number or the phone number associated with your order.
4. Enter your phone number or order number, email address, and billing zip code.
5. View Status and Shipment information.
6. Select Track Order to view current tracking information for all items in your order.

Once your order has shipped, you will receive a confirmation email with your tracking number.

Note: Items in your order may ship from separate warehouses, so keep an eye out for multiple tracking numbers.


Order Changes and Cancellation

Unfortunately, once your order is submitted, we are not able to make any changes or cancel your order.

We understand mistakes happen, so we offer free returns and exchanges on all orders. Check out our Return Policy here.

Occasionally we have to cancel products or orders due to processing errors. If this happens, we will notify you by email immediately and you will not be charged.


Shipping and Delivery

Visit our Shipping & Delivery page for all delivery questions relating to your order.