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Customer Service

Returns & Exchanges



Free Online Returns & Holiday Extensions

To make your holiday shopping easier, we're extending our return window. Orders placed on puma.com between October 14, 2019 and December 17th, 2019 may be returned in their original, unused condition as late as January 31, 2020. Orders placed after December 17th, 2019 will follow our normal return timeframe of 45 days after purchase. You may return any PUMA products in their original, unused condition for a full refund. We will provide a pre-paid shipping label with a tracking number for all returns made within the US, Alaska, and Hawaii.

To initiate your free return, visit your My Account.

Note: Free online returns are only available for orders placed on us.puma.com.


Returns to PUMA Retail Stores

You may return any PUMA merchandise purchased on our US or Canadian site to any of our PUMA stores in the US or Canada. To do so, you will need to bring your original packing slip to confirm your order as well as the original form of payment to be credited.


Refunds

Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount.

Returns that have been properly initiated on us.puma.com and shipped from the US, Alaska and Hawaii will begin processing within 24 hours once the package is scanned by the carrier. Please note your financial institution’s return processing timelines before reaching out with any concerns regarding your refund.

Returns that are unable to be initiated or processed through us.puma.com can take 2-4 weeks to process. This includes orders from U.S. Territories (such as Puerto Rico) and APO / FPO Addresses. Please make sure you select the right item you wish to return to avoid re-charging and delays in refunding.


Return Exceptions

PUMA does not accept returns on gift cards, customized and personalized products. Custom product orders are nonrefundable, except in cases of manufacturing or material defects, in which case you may contact customer service via phone or email for assistance.


Additional Notes

PUMA is not responsible for any returns lost in transit or any additional charges incurred.

Unfortunately, we do not offer free returns on orders placed from APO/FPO addresses and US Territories. Orders placed from these addresses should mail their return items to:

PUMA Returns Department
19688 Van Ness Avenue
Torrance, CA 90501


Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order.

We will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping.

To initiate a return, please click here.

For assistance in placing a new order for a different size or color, please contact our customer service at 1-888-565-PUMA (7862). Our representatives are available 7 AM – MIDNIGHT EST, 7 days per week.