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HOLIDAY FAQ's

Holiday Shipping Cutoffs

Standard:

  • 12/15 @ 12PM EST (Home Delivery)

Expedited:

  • 12/19 @ 12PM EST

Next Business Day:

  • 12/21 @12PM EST

What if I need to return an item?

We've extended our 45 day return window for the holidays. Orders placed on puma.com between November 1st, 2022 and December 25th, 2022 may be returned in their original, unused condition as late as February 8th, 2023. Orders placed after December 25th, 2022 will follow our normal return timeframe of 45 days after purchase. To initiate your FREE return, click HERE.

Return Exceptions: PUMA does not accept returns on gift cards, customized products and bodywear including face masks. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance. Visit our Returns and Exchanges page for additional exceptions including MB.01 and MB.02 footwear.

How can I make an exchange?

Unfortunately, we do not offer direct exchanges at this time. You can, however, initiate a return and place a new order for the correct size or color. For assistance in placing a new order, please contact our Customer Service team at 1-888-565-PUMA (7862). We are happy to offer free returns and free standard shipping on your replacement order for all orders placed on puma.com.

Can I purchase a gift card online?

Give the best gift of all- free PUMA shopping money! You can purchase an E-Gift Card HERE that can be redeemed online or at any participating PUMA Store. You may choose any dollar amount between $10 and $500 for PUMA E-Gift Cards. For more information on Gift Cards and E-Gift Cards, visit our page.

The gift I bought yesterday is now on sale. Can I return it and get it for the lower price?

No need to return. If a price is lowered within 7 days of your purchase on puma.com, we will honor the new price and credit your account the difference. To get your credit contact us with your name, address, item number, and order number. Happy holidays!

More holiday questions?

You can reach out to Customer Service team by email or phone.

Email: customerservice.us@puma.com

Toll-free phone number: 888-565-PUMA (7862), 7am - MIDNIGHT EST, 7 days a week

Please note Customer Service will be closed from 6:00 pm EST on December 24th until 8:00 am EST on December 26th.