Customer Service

Shipping & Delivery



Allowed Delivery Addresses

PUMA ships to all 50 U.S. states, the District of Columbia, and to P.O. boxes. We also ship to APO/FPO addresses, Puerto Rico and other U.S. Territories, but delivery times may be longer than those listed below. 

PUMA is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout. This includes deliveries to Freight Forwarders on orders in the US and CA. 

Shipping Methods and Rates

Customers may choose one of the following shipping methods:

Method Estimated Delivery Time Shipping Fee
Standard (ground) 5 to 7 business days* $7.00
2 Day 2 business days*** $ 18.00
1 Day Next business day*** $ 25.00


*Standard shipping fee to Puerto Rico and other overseas U.S. Territories is $15.00.
*Delivery to some areas of Alaska and Hawaii may take an extra business day.
***Express shipping option not available on shipments to Alaska and Hawaii.

Standard Service
For Standard service, please allow 1 – 2 business days for your order to ship. Order will arrive 5 – 7 business days after your purchase. Orders placed on Friday will be processed Monday or the next business day, excluding holidays. Orders placed over the weekend will be processed by Tuesday, excluding holidays. APO/FPO shipments will arrive within 30-45 days.

2 Day or Overnight Service
For 2 Day service, please allow 1 – 2 business days for your order to ship. Orders placed on Friday will be processed same day, or the following Monday excluding holidays. Orders placed over the weekend will be processed on Monday, excluding holidays.

For Overnight service, orders placed by 2pm EST Monday through Friday will be processed same day. Orders placed after 2pm EST Monday through Thursday will be processed the following day. Orders placed on Friday after 2pm EST and over the weekend will be processed on the next business day, excluding holidays.

Saturday and Sunday delivery is not available. 2 Day or Overnight services are not available to PO Boxes, US Territories, or APO/FPO addresses.

Direct Signature Required:
With some of our higher-priced items, PUMA may require a signature at the time of delivery, at no extra cost to the Customer. These shipments will require a signature at the time of delivery from any person at the residential or business delivery address. Deliveries are made to the address on the mailing label, not to an individual recipient. The carrier will attempt delivery 3 times. The recipient cannot sign the delivery door tag to authorize release or request a redirect/address correction.
Note: Delivery exceptions for direct signature required are APO/FPO, PO BOX and US Territories addresses. Therefore, PUMA will restrict the shipment to these exceptional addresses.