Customer Service

Shipping & Delivery



Allowed Delivery Addresses

PUMA ships to all 50 U.S. states, the District of Columbia, and to P.O. boxes. We also ship to APO/FPO addresses, Puerto Rico and other U.S. Territories, but delivery times may be longer than those listed below. 

PUMA is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout. 

Shipping Methods and Rates

Customers may choose one of the following shipping methods:

Method Estimated Delivery Time Shipping Fee
Standard (ground) 5 to 7 business days* $7.00
2 Day 2 business days*** $ 18.00
1 Day Next business day*** $ 25.00


*Standard shipping fee to Puerto Rico and other overseas U.S. Territories is $15.00.
**Express shipping option not available on shipments to Alaska and Hawaii.
***Delivery to some areas of Alaska and Hawaii may take an extra business day.

Standard Service
Standard delivery can be expected within 5-7 business days. APO/FPO shipments will arrive within 30-45 days.

2 Day or Overnight Service
For 2 Day service, please allow up to 24 hours for your order to ship. Order will arrive 2-3 business days after your purchase. Orders placed on Friday will be processed same day or next business day, excluding holidays. Orders placed over the weekend will be shipped on the next business day, excluding holidays.

For Overnight service, orders must be submitted Monday through Friday by 2:00pm ET. Orders placed after 2:00pm ET Monday through Thursday will be shipped the following day. Orders placed on Friday after 2:00pm ET and over the weekend will be shipped on the next business day, excluding holidays.

Saturday and Sunday delivery is not available. 2 Day or Overnight services are not available to PO Boxes, US Territories, or APO/FPO addresses.

Free Shipping
All orders over $75 (excluding taxes) placed on PUMA.com qualify for FREE Standard Shipping. Orders under $75 (excluding taxes) are subject to a $7 shipping fee. This offer is valid only for shipments to the continental U.S., Alaska and Hawaii.

For shipments to U.S. Territories: All orders qualify for the discounted Standard Shipping fee of $8.00.

Direct Signature Required:
With some of our higher-priced items, PUMA may require a signature at the time of delivery, at no extra cost to the Customer. These shipments will require a signature at the time of delivery from any person at the residential or business delivery address. Deliveries are made to the address on the mailing label, not to an individual recipient. The carrier will attempt delivery 3 times. The recipient cannot sign the delivery door tag to authorize release or request a redirect/address correction.
Note: Delivery exceptions for direct signature required are APO/FPO, PO BOX and US Territories addresses. Therefore PUMA will restrict the shipment to these exceptional addresses.