Customer Service

Holiday FAQ



    How can I make sure my order arrives in time for Christmas?

    PUMA is committed to making sure your holiday gift arrives on time. Therefore, to ensure delivery on or before December 24th, please keep the deadlines below in mind:

    • For Standard Shipping: Place Orders by December 14th
    • For 2-Business Day Shipping: Place Orders by December 20th by 2:00 pm ET
    • For 1-Business Day Shipping: Place orders by December 21st by 2:00 pm ET
    • For U.S. Territories: Place orders by December 10th

    What if I need to return an item?

    With the holiday spirit in mind, we've decided to extend our 45 day return policy. For any order placed between October 15, 2018 and December 25, 2018, we will gladly accept your return in its original, unused condition as late as January 31, 2019. (That's with no additional cost to you.) To initiate your FREE return, click HERE.

    Return Exceptions: PUMA does not accept returns on gift cards, customized and personalized products. Custom product orders are nonrefundable, except in cases of manufacturing or material defects, in which case you may contact customer service via phone or email for assistance.

    What if I need to exchange an item?

    We do not perform exchanges at this time – but we've got you covered. For assistance in placing a new order for a different size or color, please contact our customer service team at 1-888-565-PUMA (-7862). We are happy to offer FREE GROUND SHIPPING on your replacement order. (And, yes, returns are always free.)

    Help! I can't decide what to buy for my best friend/favorite coworker/cool uncle/holiday gift swap.

    Share the love and purchase a PUMA E-Gift Card (find it HERE) that can be redeemed online or at any participating PUMA Store. You may choose any dollar amount between $10 and $500 for PUMA E-Gift Cards.

    Have a question?

    You may reach PUMA.com customer service by contacting us by email, phone or through live chat.

    Email: customerservice@puma.com
    Toll-free number: 1-888-565-PUMA (7862), 7am - MIDNIGHT ET, 7 days a week
    Live Chat Hours: 7am - MIDNIGHT ET, 7 days a week