Customer Service

PUMA E-Gift Card FAQ



Where can I use my PUMA E-Gift Card?

You can use your PUMA E-Gift Card to pay for a purchase on us.puma.com, ca.puma.com and in PUMA retail stores in the US and Canada. When using an E-Gift card online, enter the requested card information during checkout.

Do I have to spend the exact amount on my E-Gift Card?

No. If your order total is less than the value of the E-Gift Card, you can use the remaining balance at a later date. If your order total is more than the current balance on the E-Gift Card, you can pay the remaining amount using a credit/debit card or PayPal.

Can I return products purchased with a E-Gift Card?

Yes. Our normal Return Policy applies to any product purchased with an E-Gift Card. If the E-Gift Card was the only method of payment used on your original order, we will issue a new E-Gift Card electronically with the amount refunded. An email will be sent within 2 hours with E-Gift Card information. If a credit/debit card was used to cover part of the order value, both the E-Gift Card and the credit/debit card will be individually refunded the amount charged at the time of purchase. An email will be sent within 2 hours to confirm your refund. Please contact PUMA customer service with any questions.

How do I activate the E-Gift Card?

The E-Gift Card will be delivered electronically via email in an activated state and will be ready to use upon receipt. Please save the email that includes your E-Gift Card information so that you may access it. Lost emails will not be able to be re-sent by PUMA.

How do I check the balance on my E-Gift Card?

Simply visit our E-Gift Card Balance page.

Can I cash in the balance on a PUMA E-Gift Card?

Unfortunately, no. The balance on a PUMA E-Gift Card cannot be redeemed for cash, and no interest will be paid on any balance. But we always have lots of cool PUMA gear for you to use it on!

Can I recharge my E-Gift Card?

Sorry, we cannot add more value to an already activated E-Gift Card. But you are more than welcome to buy a new one.

What if I lose my E-Gift Card?

The PUMA E-Gift Card should be handled like cash. Please save the email that includes your E-Gift Card information so that you may access it. Lost emails will not be able to be re-sent by PUMA. The PUMA E-Gift Card can be used by anyone in possession of the card, and PUMA is not obliged to check the identity of a person using the card.

Can I use a Gift Card Purchased in a PUMA Store or PUMA Outlet on PUMA.com?

Yes, a PUMA Gift Card purchased in a US or Canada PUMA Store or PUMA Outlet may be redeemed on us.puma.com and ca.puma.com.