We accept the following methods of payment:
PUMA Gift Card
Please ensure that your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate. Your card is not charged until the order ships.
Please see our Gift Card FAQs for more details.
Please note that this site does not accept any credit cards drawn on banks outside of Canada. Sorry for any inconvenience
We charge duties, taxes, and other fees according to Canadian Customs and Government. All prices, duties, taxes, and other fees are quoted in US dollars.
You will receive a price quote for shipping fees including duties and taxes and other fees during checkout. The price quote for duties, taxes and other fees is based upon the national laws of the country to which the order is shipping. All shipping fees, duties and taxes, and brokerage fees will be paid at the time you place your order.
By ordering goods from puma.com, you hereby authorize a licensed customs broker chosen by PUMA to act as your agent and transact business with your local customs office to clear your merchandise and account for duties, taxes, and other fees.
If you are returning a purchase you may be eligible for a refund of a portion or all of the duty and taxes. Contact your local customs office for a return of duties and taxes.
Go to My Account and enter your username and password.
Any new, unworn item purchased through PUMA.com may be returned for a full refund within 45 days from your date of delivery. Please see our Return Policy for additional information regarding returns and exchanges. PUMA.com orders may also be returned at a PUMA retail store or outlet for store credit only. (For our customers' protection, our stores do not have access to your credit card information.)
Yes, most PUMA.com products have an order quantity limit of 6. Some select styles will have a quantity limit of 2. PUMA reserves the right to lower the order quantity limit based on item availability, which will be specified on the Product Page at the time of launch.
Due to our fast shipping process, it is not possible to change or cancel an order once it has been placed. You will need to return the original package to obtain a refund and/or place an order for the new product. Please see our Return Policy for additional information.
Yes, but not through this web site. Please visit instead our U.S. online shop at us.puma.com
This web site only accepts orders to be shipped within Canada. If you are looking to ship an order elsewhere, please Click here to find a PUMA Online Store site that serves your country.
You may reach PUMA.com customer service in several ways: via our online form, by email firstname.lastname@example.org or through our toll-free phone number: 1-888-565-7862; 7am ET - MIDNIGHT ET, 7 days a week.
Sales tax is calculated based on your shipping address. The amount of sales tax charged is based on current local tax rates. Shipping charges may also be subject to sales tax in applicable provinces. Sales tax will be refunded for returned items. At the time of checkout, we will include the tax to your order to cover the applicable tax. The amount of shipping and taxes will be displayed in the Order Summary section on the right side of the page.
At this time, puma offers a limited number of soccer jerseys with the ability to customize a player name and number or personalize your own name and number.
To redeem a promotion or coupon code, enter the code in the appropriate field on the Shopping Bag page. Be sure to enter the code with the exact spelling and capitalization as shown. You must click "redeem" in order for the discount to be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages. If the code is invalid, expired or you have not placed the correct products in the shopping bag, a discount will not be applied.
Please also refer to our detailed Terms and Conditions regarding use of this site.
Please see our Gift Card FAQs.
You can search for your nearest PUMA Store via our online Store Directory.
If the price of an item you buy from the PUMA Online Store is lowered within fourteen (14) days of the date of your purchase, we will honor the new price and credit the difference to your original form of payment. To obtain your credit, contact us at 1-888-565-7862; 7am ET - MIDNIGHT ET, 7 days a week. or via email@example.com. Be sure to include your name, address, item number, and order number in the email request. Please note:
Please pay close attention to the care instructions provided with each article of PUMA clothing. Many of our products should not be put in a dryer, for example, to prevent shrinkage. In general, wash and iron your PUMA clothing turned inside out to protect the printed graphics and embroidery from damage.
Our high-performance shoes require little maintenance because they're tough and durable. By following these simple directions, you'll enjoy your PUMA shoes even longer: