Terms and Conditions

§ 1 Operator of the PUMA Online Shop and the Validity of these General Terms and Conditions

The PUMA Online Shop is operated by PUMA (Ostringstrasse 17, 4702 Oensingen, Switzerland). PUMA is registered with the registration court of the Solothurn district court (commercial register: CH- The Managing Director is Mr Roberto Passerini.

Only these terms and conditions apply to the sale of merchandise by us. Any other terms and conditions will only apply if they have been accepted by us.

We sell merchandise solely to end users and only in normal household volumes.

§ 2 Contract Closure

The presentation of our merchandise invites you to submit a purchase offer in the form of an order. Clicking the "Send order" button in the last stage of the ordering process issues a binding order for the products you have placed in the shopping basket. As soon as your order has been received by us, you will receive an automatically generated order confirmation by email. This confirmation does not yet represent a binding purchase contract. The purchase contact only comes into effect with the delivery of the merchandise.

    Contractual partner:
    PUMA Retail AG
    Ostringstrasse 17
    4702 Oensingen
    Tel.:+41 / 44 / 2 42 86 00
    Fax: +41 / 44 /2 42 86 01
    E-Mail: service-eu@shop.puma.com

§ 3 Accepting The Order

An order that is binding for you comes into effect when all of the data necessary to complete the contract has been entered, you have confirmed acceptance of these terms and conditions and you have clicked the "Send order" button. Up until the moment you click this button, you can change your order and the data associated with your order at any time.

We reserve the right to accept an order. The decision is made at the discretion of PUMA Retail AG. If an order is not executed, we will inform you immediately by email.
The confirmation of receipt does not constitute a purchase contract; the confirmation of receipt only documents that your order has been received by us.

We currently offer online sales in the following countries:
Austria, Belgium, Czech Republic, Denmark (except Greenland), Estonia, Finland, France (except overseas departments / DOM), Germany, Great Britain (except Channel Islands), Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal (except Azores and Madeira), Slovakia, Slovenia, Spain (except Las Palmas, Santa Cruz de Tenerife, Ceuta, Melilla), Sweden and Switzerland.

§ 4 Order Volume

Orders may only be placed for normal household volumes.

§ 5 Delivery and Delivery Charges

The delivery of the ordered merchandise will be made to the delivery address specified by the ordering party.

If one or more of the items you have ordered are sold out at the time of ordering, we will not be able to accept your order. We will inform you immediately by email if this should be the case.

We will then inform you immediately by email if this should be the case.

UPSCzech Republic, Estonia, Hungary, Ireland, Italy, Latvia, Luxembourg, Poland, Portugal (except Azores and Madeira), Slovakia, Slovenia, Spain (except Las Palmas, Santa Cruz de Tenerife, Ceuta, Melilla), Austria, Greece
TNTBelgium, the Netherlands
KialaBelgium, the Netherlands, Spain
Bring ParcelsDenmark (except Greenland), Finland, Sweden
Post ATAustria

§ 6 Payment

All prices specified for merchandise in the Online Shop already contain the relevant valid VAT.

You can choose from a number of different payment types:

  • Paying by invoice: The invoice is to be paid by electronic transfer within 14 days of receipt of the goods.
  • Paying by credit card (Visa, Mastercard, American Express)
  • Direct eBanking (Only Available for Austria)
  • Payment by iDEAL online banking (Only in the Netherlands)

With payment in advance, you will receive an order confirmation detailling our bank account information. As soon as the outstanding order amount is received, your order will be dispatched. Should payment not be received in the stipulated timeframe, we must unfortunately, cancel your order.

Our bank account:

Recipient: Puma Online Shop
Bank: Commerz Bank
Account Number: 158560300
Bank sorting code: 47840065
IBAN: DE25 4784 0065 0158 5603 00

Please note that agreements you may have with your credit institute or other institutions may result in additional costs for electronic transfers, holding an account, etc.

We reserve the right to limit the use of the payment methods named above to one or more of the options listed.

We reserve the right to issue a first reminder which carries a fixed fee of 2,50 €, the second reminder carries a fixed fee of 4,00 €F; You retain the right to prove that the PUMA Online Shop incurred lower or no costs for issuing the reminder. Any further claims of the PUMA Online Shop, in particular, rights to damages and claims regarding interest on arrears are not affected.

§ 7 Retention of Title

Until such time as full payment has been received, the merchandise remains our property.

§ 8 Legal Returns Policy

Right of return
You may return the merchandise without specification of reasons within 40 days of receipt. This deadline begins, at the earliest, with the receipt of this instruction in text form (e.g. as letter/fax/email), but not before the recipient has received the merchandise and not before we have fulfilled our duty of information in accordance with § 312c paragraph 2 BGB in conjunction with § 1 paragraph 1, 2 and 4 BGB-InfoV and our duties in accordance with § 312e paragraph 1 sentence 1 BGB in conjunction with § 3 BGB-InfoV. Only in the event of goods that cannot be sent in package form (e.g. large items) are you able to declare the return of goods by requesting collection in text form. The deadline is considered met by sending the goods or requesting collection prior to the deadline running out.

Packages should be returned to/request for collection is to be made to:

  • For the Netherlands and Belgium via TNT:
    PUMA Online Shop
    Antwoordnummer 8000
  • For Austria:
    PUMA Online Shop
    Paketfach 90
  • For all other European Countries and for the Netherlands and Belgium via Kiala:
    PUMA Online Shop
    Industriestrasse 160
    31275 Lehrte

Consequences of returning goods
In the event of an effective return, it must be ensured that the services received by both parties are returned along with any benefits gained as a result (e.g. advantages of use). In the event of the merchandise showing wear, compensation may be demanded. This is not the case when the wear on the goods can be compared to the type of testing that would, for example, have been possible in a store. By the way, you can avoid the obligation to provide compensation ,for wear caused by using the product in a way that is not intended, by treating the items as if they are not your property and not doing anything that may affect their value. Obligations for the repayment of payments made must be fulfilled within 30 days. The deadline begins for you with the sending of the merchandise or issuing a collection request and for us with receipt of the same.

End of the returns policy

§ 9 Returns

If you choose another method of dispatch for your returns, you are responsible for the costs. The address for returns is:

PUMA Online Shop
Industriestrasse 160
31275 Lehrte

§ 10 Guarantee

Your legal guarantee claim period is 2 years and starts with receipt of the merchandise. During this time, we will eliminate all faults that fall under the legal guarantee obligation. You can demand either the elimination of the fault, or the delivery of a fault-free item, although the right to choose may be limited by the existence of legal prerequisites. If it is not possible to provide a replacement, you may choose to withdraw from the sales contract or to accept a discount. By the way, the legal claim for damages only applies to the replacement of damages not compensation/replacement for any failed attempts on your part to repair item. In the event of a fault occurring within 6 months of delivery, it is probable that the goods were already faulty when purchased. If the fault shows more than 6 months after delivery, the purchaser is responsible for proving that the fault was already inherent when the purchased object was delivered.

§ 11 Privacy Policy

All personal data is fundamentally treated in the strictest of confidence. Your personal data is used to enable the optimum handling of the order, to deliver the merchandise, and to provide services and to handle payments. For this purpose, we pass your data on to authorised service providers and, if necessary, to associated companies.
For the purposes of handling payments, the data required will be stored both on our server and on that of the Netrada Payment GmbH in Germany.
In addition, data, for example, name, date-of-birth and address will be passed to financial information services for the purpose of checking your credit and credit worthiness.

We obtain information on your payment history and probability values based on mathematical and statistical processes and using address data from infoscore Consumer Data GmbH, Rheinstrasse 99, 76532 Baden-Baden and SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden.

As part of credit-worthiness checks we use probability data as well as your payment history. The probability data is based on mathematical and statistical processes which include address data as well as other information. Based on this information you will be offered a range of possible payment methods during the order process.

We or companies associated with us, will only use the address data given to us within the framework of order processing, for the purposes of advertising or market research when you have expressly given your permission for this.

Your permission can be retracted at any time, via your customer account, by deactivating the relevant option.
Please observe the additional legal privacy policy information detailed under the special "Privacy policy" section

§ 12 UN Convention on Contracts for the International Sale of Goods

German law applies. The UN convention is thus excluded.

§ 13 Provider Identification Details

PUMA Retail AG
Ostringstrasse 17
4702 Oensingen
Tel.:+41 / 44 / 2 42 86 00
Fax: +41 / 44 /2 42 86 01
E-Mail: service-eu@shop.puma.com

Registered Office:

Commercial Register:
Solothurn CH-

Executive Management:
Mrs Natali Stojovic

Contact/manager responsible for content and operations:
Andreas Hindelang