Technical Help

Screen Resolution

On your computer monitor, use a screen resolution of at least 1024 x 768 pixels will give the optimum display of the PUMA Online Store.
Browser Settings
In order to ensure the correct representation and functionality of the PUMA Online Shop, you will need a version of the Internet Explorer browser (as of version 6) or of Mozilla/Firefox (as of version 1.5) or later. For optimum page display, set the browser in such a way that Java and JavaScript are activated. The "Accept Cookies" function must be selected in order to be able to place products into the shopping bag.
The "Accept Cookies" function must be enabled in order to place products into the shopping basket. Below are instructions on how to do this for some commonly used web browsers. Additional information can be found in your software manual or on the web site of the browser provider.
Internet Explorer

  • Click on the Tools menu and select Internet Options.
  • Select the Privacy tab.
  • Move the slider down to the Medium-High privacy setting or lower.

In the Settings section, click on the Advanced button, select "Override automatic cookie handling" and "Accept" cookies for all options.

  • Click on the Tools menu and select Options.
  • Select the Privacy tab.
  • Select "Remember history" in the drop-down menu or select "Accept cookies from sites".
    • What are cookies?
      Like many other web sites, PUMA makes use of "cookies" to help deliver a better customer shopping experience. Cookies are alphanumerical text strings that we transfer to the hard drive of your computer via your web browser. They are not a program that can be run on your computer and cannot give you a virus.
      They enable our systems to recognise your browser and to offer you valuable services, such as saving the contents of your shopping basket, to allow you to access your account information, and to deliver a more personalized shopping experience.
      The Help function available in the menu bar of most web browsers will explain how you can prevent your browser from accepting new cookies, how to be notified when you have received a new cookie, or how to deactivate all received cookies.
      We recommend that you log off completely when you finish using a computer that is shared and that has a browser set to accept cookies.
      What if I don't want to use cookies?
      You can browse our Online Store, but you will be unable to place products into the shopping cart. We'd be happy to take your order by phone – please call us at 888-565-7862.