Holiday Frequently Asked Questions
How can I make sure my order arrives in time for Christmas?
PUMA is committed to making sure your holiday gift arrives on time. Therefore, to ensure delivery on or before December 24, please keep the deadlines below in mind.
- Standard/3-Business Day Shipping: Place orders by December 19th
- 2-Business Day Shipping: Place orders by December 22nd
- 1-Business Day Shipping: Place orders by December 23rd at 2:00 pm ET
- U.S. Territories: Place orders by December 10th at 2:00 pm ET
What if I need to make a return?
With the holiday spirit in mind, we've decided to extend our 30 day return policy. For any order placed between October 15, 2014 and December 25, 2014, we will gladly accept your return in its original, unused condition as late as January 31, 2015. (That's with no additional cost to you.) To initiate your FREE return, registered users can click MY ACCOUNT at the top of the page; otherwise click HERE.
What if I need to exchange an item?
We do not perform exchanges at this time – but we've got you covered. For assistance in placing a new order for a different size or color, please contact our 24-hour customer service line at 1-888-565-PUMA (-7862). We are happy to offer FREE GROUND SHIPPING on your replacement order. (And, yes, returns are always free.)
Help! I can't decide what to buy for my best friend/favorite coworker/cool uncle/holiday gift swap.
Share the love and purchase a PUMA gift card (find it here) that can be redeemed online or at any participating PUMA Store. You may choose any dollar amount between $10 and $500 and standard shipping is always free on PUMA gift cards.
What if I buy an item today that goes on sale tomorrow? Will I lose out?
Don't worry! If the price of an item at the PUMA Online Store is lowered within 14 days of the date of purchase, we will honor the new price and credit your account the difference. To obtain a credit, please email email@example.com with your name, address, item number, and order number. Happy holidays!
Have a question?
Give us a call at 888-565-PUMA (-7862). We'll be available to assist you 24/7 during the holiday shopping season; please just note that our call center will be closed from 5:00 pm ET on December 24th until 7:00 am ET on Friday, December 26th.