Claims

If an item purchased in the PUMA Online Shop does not meet PUMA quality standards, you are entitled to make a claim within the legally applicable guarantee period. This also applies to items that have been reduced in price.

 

Please send the merchandise you wish to make a claim about and enclose a copy of the invoice on which you have listed the quality issues, with Russian Post to the address below:

 

PUMA-RUS LTD
150961, Yaroslavl
PO box 83

 

Please note that faulty merchandise should be returned to PUMA Online Shop for examination. Please contact our Customer Service under Tel. 8-800-200-1948 or send your reclamation to shop.ru@puma.comClaims can only be accepted for items purchased in the PUMA Online Shop.