Returns & Exchanges
FREE Online Returns
PUMA.com is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. You may return any PUMA products in their original, unused condition for a full refund of the merchandise value. We will gladly accept your return within 30 days of date of delivery.
Select Faas, Mobium, IGNITE, and NRGY running shoes also qualify for our 30 Day Test Run program: Go ahead. Get them dirty. Put them through their paces. If you aren’t 100% satisfied, we will gladly accept your return (in any condition) within 30 days of purchase using our normal returns process below.
In order to make your return simple and inexpensive, it’s on the house and we’re picking up the tab! To initiate your FREE return please click MY ACCOUNT for registered users, otherwise click HERE. Having trouble, no worries, call customer service at 1-888-565-7862.
For your convenience, you will be able to print a pre-paid shipping label for returns from the continental U.S., Alaska and Hawaii.
Please be sure to note the return tracking number.
Returns to Store
You also have the option to return your merchandise to a PUMA store for store credit only. Please bring your packing slip to verify the store credit amount to be issued. Neither PUMA.com nor stores accept returns on customized products, unless defective.
PUMA does not accept returns on customized and personalized products. Custom product orders are nonrefundable, except in cases of manufacturing or material defects, in which case you may contact customer service via phone or email for assistance.
Returns generally take 2-4 weeks to process. Credit refunds will be issued to the original payment method. Please see Gift Card FAQs for returns of purchases involving PUMA Gift Cards.
Customers from the U.S. territories, such as Puerto Rico, should use a carrier of their choice and send to:
PUMA Returns Department
5385 East Provident Drive
Cincinnati, Ohio 45246
We recommend using an insured and traceable delivery method. PUMA is not responsible for any returns lost in transit or any additional charges.
Please note that we do not perform exchanges at this time. For assistance in placing a new order for a different size or color please contact our 24 hour customer service at 1-888-565-7862. We are happy to offer FREE GROUND SHIPPING on your replacement order.
Need us? Call us.
Customer Service will be closed from 5:00pm ET on Thanksgiving Day, 11/26, until 7:00am ET on Friday, 11/27.